SHIPPING & RETURN POLICIES

ORDER PROCESS
Please allow 2-3 business days for your order to process. Some styles are made to order. Please allow 1-2 weeks before we ship out your order.

QUESTIONS?
Here for you. Email us at info@visualnovel.com

MADE TO ORDER
For made to order styles please expect estimated shipping to be within 1 - 2 weeks after purchase unless otherwise stated. *Only for items that clarify 'made to order'. All other items will be shipped within 2-3 days of purchase date.

GENERAL U.S. SHIPPING
Visual Novel ships from LA, California. Orders will be processed within 2-3 business days upon purchase date (PST). Orders will be shipped via UPS Standard Ground shipping unless notified otherwise. Signature upon delivery required with purchases over $500 US Dollars. Signature upon delivery is optional for items below $500. If you would like this option please add a note for the seller via checkout. Visual Novel is not responsible for lost and/or stolen packages. Any items that are not signed for with direct signature will be shipped back to Visual Novel. All fees to ship package back to customer will be covered by the customer. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.

Expedited shipping is available at additional cost. Please inquire via info@visualnovel.com.

We are unable to ship to P.O. boxes at this time. If you entered a P.O. box as your delivery address, we will reach out to you via e-mail to get an alternative address which may delay your delivery.

SHIPPING METHODS AND COSTS
Shipping and tax fees are a flat rate across all regions. Visual Novel is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

INTERNATIONAL SHIPPING
We currently do not ship internationally.

RETURN POLICY
Visual Novel accepts unwashed, unworn and undamaged merchandise, with tags attached, for a full refund within 20 days from delivery date. Returns must be returned with any additional gifts included with your purchase for a full refund. If unreturned we will charge you for these items and they will be deducted from your refund. 

When returning an item, we will provide the return label, however, the original shipping cost will not be refunded. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. We only allow exchanges on a different size of the same item.
 
EXCHANGES
Once the exchange item is received to the Visual Novel studio, we will send out your exchange request as soon as possible while notifying you with new tracking. Visual Novel covers exchange shipping free of charge.

HOW TO RETURN AN ITEM
1. Email info@visualnovel.com with subject "Returning Item" with garment name and Visual Novel order #.
2. Please note the nature of the return or exchange in the e-mail - wrong size, just don’t fancy it, etc.
3. Pack and securely seal the merchandise in the original package if possible, including all items shipped with the order.
4. Once the return is received to the Visual Novel studio, returns will be credited to the original form of payment on file. Please allow for up to 5-7 days to receive credit for returned items.
 
 
Please email all policy questions or comments to info@visualnovel.com
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